Get in Touch With Us

Questions about a review, a bonus condition that reads oddly, or a detail that looks out of date? This page explains how to contact the editorial team at Online Casinos NZ, what we can realistically help with, and where a casino's own support desk is the faster route.

How to reach the editorial team

Email is the only channel we run. Messages sent to the address published on williameubank.com reach a person, not a ticket queue, and we read all of them. We aim to reply within two working days, New Zealand time, and longer over public holidays.

You will get a quicker and more useful answer if you include: the casino you are asking about, the page on our site you were reading, and the exact wording of any bonus or payment term you want clarified. Screenshots help. Please never send us account numbers, passwords, copies of your ID or card details — we have no use for them and no way to act on them.

What we can help with, and what we can't

The distinction matters. We are an independent comparison site, not an operator and not an agent. We hold no player accounts, cannot see your balance, cannot release a payment and cannot overturn a casino's decision. Where your issue sits with an operator, the fastest path is that site's live chat or support email, and — if it is unresolved — the complaints process of the licensing authority named in its terms.

How we make money, stated plainly

Some links on this site are commercial. If you open an account through one, Online Casinos NZ may earn a commission from the operator. That is how the site is funded and why the reviews stay free to read. Commission does not buy a position in our rankings, and no operator sees or approves a review before it is published. If you think a ranking looks bought, say so in your email and ask — we would rather answer that question than have you assume.

All bonus figures quoted in our reviews are the amounts the operators themselves advertise, in the currency each site promotes. Every welcome offer carries conditions: minimum deposits, wagering requirements, game weightings, expiry dates and maximum cashout caps. Always read the operator's own terms before depositing, because those terms, not our summary, are what bind you.

Enquiries about the sites we rank

Most reader mail concerns three or four of the same operators. Here is the context we most often end up sending back, along with the limitation we would want you to know before you write.

LuckyDreams (rated 10.0)

LuckyDreams sits at the top of our list because it is the most complete package we have reviewed for New Zealand players: a broad pokies library, live dealer tables and a welcome package advertised at up to $10,000 plus 500 free spins. Readers usually write in about that headline figure, so to be clear — "up to" means the maximum is reached only across a staged sequence of qualifying deposits, and the free spins are typically released in daily tranches on selected games rather than all at once. Wagering applies to both the bonus funds and the spin winnings, and pokies almost always contribute more toward that wagering than table games do. The limitation worth naming: a headline of this size demands substantial deposits to unlock in full, which makes it poor value for anyone playing small stakes. If you deposit modestly, the smaller offers further down our list often clear faster.

VegasNow (rated 9.8)

VegasNow earns its place just below the top for breadth of game supply and a welcome offer of up to $8,000 plus 500 free spins. Enquiries here tend to be about game categories — which slots are excluded from bonus play, and whether live dealer wagers count. As a general rule across the operators we cover, live and table games contribute at a reduced rate or not at all, so check the exclusions list before you start. Its drawback is the same one that affects any large tiered package: the advertised total is a ceiling, not a starting point, and the free spins arrive with their own expiry window that runs independently of the bonus cash.

LetsLucky (rated 9.7)

LetsLucky is on the page for the opposite reason to LuckyDreams. At $4,500 plus 300 free spins, the welcome offer is more modest, and that is the point — a smaller bonus attached to a smaller wagering total is often more realistic to work through. Readers comparing it against the bigger headlines usually come away preferring it. The limitation: a smaller package also means a lower maximum cashout in many cases, so if you are hoping to convert a large bonus win into a withdrawal, read the cap carefully before you accept the offer.

Just Casino (rated 9.7)

Just Casino advertises up to $5,000 plus 400 free spins and lands in the same band as LetsLucky — a mid-sized offer with a familiar structure. It is worth a look if you want something between the modest and the maximal. Its weakness is that it does little to differentiate itself from its immediate neighbours in our list, so the deciding factor is usually the finer print on deposit minimums and spin expiry rather than the headline.

How the top offers compare

Ratings are our own editorial scores, not customer review averages. Note that 22bet promotes its welcome offer in euros as well as dollars — where an operator's advertised currency is not NZD, currency conversion may apply at your bank's or payment provider's rate.

Payment questions we can and cannot answer

We are happy to explain how deposits and withdrawals generally work at the offshore casinos we cover, and what to compare before you commit. We cannot see or move your money.

• Getting money in — expect card, bank transfer, e-wallet and in some cases cryptocurrency options, with the exact mix set by each operator. Deposits are usually instant.
• Getting money out — withdrawals are held until identity verification clears, then processed in a window that varies by method. E-wallets are typically quicker than bank transfers.
• What to check first — the minimum and maximum deposit, any fee on your chosen method, the weekly or monthly withdrawal cap, and whether the site charges for currency conversion if it does not bill in NZD.
• Verification — every licensed operator must run KYC checks. Uploading proof of identity and address early, rather than at your first withdrawal, avoids the most common source of delay.

If a payment method is listed on a casino's cashier but does not work for your account, that is an operator support matter, not something we can resolve.

Enquiries about games and live tables

Readers often email asking what a site actually offers before signing up. The categories we cover are broadly the same across the operators on our list: online pokies, which make up the bulk of most libraries and range from classic three-reel titles to high-volatility video slots and jackpot games; table games such as roulette, blackjack, baccarat and poker variants; live dealer rooms streamed with human croupiers, usually including live roulette, blackjack and game-show formats; and specialty or instant-win sections where available. If you want to know a specific game's RTP percentage or volatility rating, the reliable source is the game's own information panel inside the casino lobby, since figures can differ between operators running the same title.

Beyond the casino floor

Several of the operators we review run more than a casino. Sportsbooks sit alongside the casino lobby at a number of them — 22bet and Betrepublic are the clearest examples of brands built around betting as much as gaming. These are separate products with separate rules: sports bonuses use their own turnover requirements rather than casino wagering multipliers, odds replace RTP as the measure of value, and a casino bonus generally cannot be wagered on sports. Some sites also carry virtual sports, esports markets or poker rooms. If your enquiry concerns a sports bet rather than a casino wager, mention that, because the terms we would point you to are different ones. We also maintain coverage aimed at readers outside this market, including casinos operating outside GamStop for UK players, which is a distinct regulatory context from ours.

Eligibility, licensing and your obligations

You must be at least 18 to open an account at any of the casinos we list, and operators verify age as part of registration. The sites on this page are offshore operators licensed outside New Zealand. They are not licensed or supervised by a New Zealand regulator, which means the consumer protections you rely on come from the operator's own licensing jurisdiction rather than from local law. Before depositing, find the licence details in the site's footer, note the issuing authority and licence number, and follow the verification link to confirm the licence is current and names the company stated in the terms. Read the complaints procedure at the same time, so you know where an unresolved dispute would go.

Practical obligations that follow: use your own real identity and payment methods, accept that accounts may be frozen pending verification, and keep your own records of deposits and withdrawals. If you are unsure of your personal tax or legal position, take independent advice — we cannot give it.

If gambling has stopped being fun

We are not a support service, but we will always point you to one. Every operator we review is expected to provide responsible gambling tools: deposit and loss limits, session reminders, time-outs and self-exclusion. These are set inside your account, usually under a responsible gaming or account limits section, and a self-exclusion applies only to the site where you set it. In New Zealand, free and confidential help is available through the national Gambling Helpline and through the Ministry of Health's funded problem gambling services, which also support family and whānau. If you mention this in your email, we will reply with signposting rather than a product recommendation.

Corrections, feedback and partnerships

Bonus terms change, payment methods are added and withdrawn, and game libraries shift. Our content carries a fact-check date, and this page was last reviewed on Sep 22, 2026 by Sophie McKenzie. If you find something that no longer matches what an operator publishes, tell us what you saw and where — corrections of that kind are the most valuable mail we get, and we update the page rather than argue.

Commercial and affiliate enquiries from operators are welcome, but please read this first: we do not sell rankings, do not accept pre-written reviews, and will not remove a documented drawback. If that suits you, introduce the brand, the licence it holds and the markets it accepts, and we will take a look.

Whatever the reason, one email is enough. Send it when you are ready, include the detail, and we will come back to you.